FAQs

Yes, we offer exchanges within 10 days of purchase on eligible items. To be eligible for an exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that final sale items are not eligible for a return or exchange, this will be marked on the product page.

For returns or exchanges, please use our self service returns portal to choose the item being returned, as well as the in stock exchange item. 

Returns Portal

Domestic (Australia)

• Exchanges: Free (we cover shipping both ways). Requests must be lodged within 10 days of delivery via our returns portal. If your requested exchange item is out of stock, you can choose store credit or a refund.

• Returns:

  • If you selected Checkout+ at checkout, you’ll receive a prepaid return label via the portal.

  • If you didn’t, return shipping is at your cost (label purchased through the portal).

  • Items must be unworn, unwashed, and in original condition with tags attached (if applicable).

  • Returns must be requested within 7 days of delivery and shipped back within 7 days of approval (otherwise the request may be cancelled).

  • If items are returned worn/damaged/not original condition, deductions may apply or the item may be sent back at your expense.

International

• Requests must be lodged within 10 days of delivery via the portal.

• Return shipping is the customer’s responsibility (use any tracked courier), except where the item is faulty or incorrect.

• Refunds are processed once the return is received.

Final Sale

• Final Sale items are not eligible for return or exchange unless they arrive damaged/faulty or you received the wrong item. Please inspect your order on arrival and contact us promptly if there’s an issue.

Read the full policy here: https://lacorsia.co/pages/returns-and-exchanges

Once your return has been received and processed, you will be notified via email when the refund has been issued.

Please allow 1-2 business days for the refund to reflect in your account.

Returns must be initiated within 7 days of receiving your order. Items must be unused, have their tags attached and in new condition, and be in the original packaging.

Returns Portal: 

Our returns portal is self-serve, meaning you don't have to wait for manual approval or a customer service response. You can head there now, choose the reason for return, and proceed with a return, exchange, or store credit. If you have any difficulty using the platform, please reach out!

Portal Link: https://lacorsia.co/pages/returns-and-exchanges

Refund process

Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method. If the item is not in original condition, we will ship it back to your shipping address, and issue an invoice for the cost of shipping + inspection.

Non-Returnable items

Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page, and will not be returnable on the self service portal.

Orders can be canceled within 60 minutes of being placed, after this, there is a $30 AUD fee to cancel an order.

Please use the chat box on our website or in the help centre to cancel your order through our AI chat bot.

You will receive confirmation of your cancellation if we’re able to make it happen, and a refund within 1-2 business days.

After this period, we may not be able to cancel your order as it might already be in processing or shipment.

If you have already received an order fulfilled email with a tracking number, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives.

If within 60 minutes of the order being placed, please contact our customer service team through the chat function to cancel your order. Please include your order number and the reason for cancellation in your message.

Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.

If it has been less than 60 minutes, and you wish to make changes to the order, you can send a request for this through our chat function on the website. If you do not receive an immediate response, we recommend cancelling your order and making a new one, this can be done free of charge within 60 minutes of placing the order.

If you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

To apply a promo or discount code:

• Proceed to checkout and enter your code in the ['Discount Code'] field.

• Click ['Apply'] to see your new total before finalizing your order.

• Only one code can be used per order. Codes may not be valid during sale periods.

If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

We’re sorry your item(s) have damage! We always quality check our items as they come into the warehouse, or when we receive a return, but some things can slip through!

We’ll do our best to help.

Please email our team ([email protected]) with an image of your damaged item for further assistance. 

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can, through a refund, partial refund, or exchange!

If no one was home at the time of delivery, the carrier will try to leave the package in a safe location.

Be sure to check around your home and with neighbours/building management who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive.

If you still are unable to locate the package, please reach out to the carrier for proof of delivery or further information. Please note that we can only see the same tracking information as you, so it is often quicker to reach out to the respective courier before us.

If you need additional assistance, and the carrier cannot provide it, please email our team for further options.

We are sorry to hear you received the wrong item in your order! Sometimes there are issues with incorrect barcodes being applied in the warehouse, leading to these issues.

Please head to our returns portal and put a return request in, with the relevant reason. You may need to include a photo of the item received and the name of the missing item(s). 

• Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!

Yes, we do offer expedited shipping for domestic orders at a discounted rate of $10, these ship with Australia Post and often arrive the following business day (allow up to 3 for rural areas).

For International orders, we try our best to ship all orders with an express courier (DHL or FedEx), and although we can't guarantee immediate passage through border controls, we often deliver orders in 2-4 business days.

Please keep in mind that the order processing can take up to 1 business day, or slightly longer during sale periods.

Our free shipping cut-offs vary depending on your location, you can find more information on our shipping policy page, or at the bottom of your cart. 

Whilst we do try and keep these up to date, they do change from time to time, and the most up to date cut-off will always be applied at checkout.

Delivery times vary depending on the destination and the shipping method selected.

• Parcel Post (AUS): Typically arrives within 5 business days.

• Express Post (AUS): Typically arrives within 1-2 business days.

• International Delivery: Typically arrives within 2-6 business days.

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to a tracking page.

Click on the tracking number link or enter the tracking number into the tracking page.

Tracking information may not be immediately available after your order is placed, and is often only updated when the courier collects your order from the warehouse. It can take up to 12 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

Australia (AusPost)

• Express Post: 1–2 business days — $10, free over $210
• Parcel Post (standard): 2–8 business days — $5, free over $160

• FedEx Express: 2–4 business days — $15, free over $250

• FedEx Express International: 4–7 business days — $28, free over $250

• FedEx Express: 3–7 business days — $30, free over $350

• FedEx Express: 4–7 business days — $20, free over $280

• FedEx Express: 4–8 business days — $30, free over $350

We do ship to most countries, however, there are a few that we are unable to send to. If you are unable to checkout, unfortunately we don't offer shipping to your country, please reach out to our customer support to see if there is anything we can do for you!

Other than that, we ship with express couriers like DHL and FedEx at discounted rates to most countries in the world, and all duties and taxes will be shown and charged at checkout.